General
General information
If you purchased OneCommander directly and need help with a billing or licensing issue, please contact support first so the order can be reviewed and resolved as quickly as possible.
Most issues are caused by buying the wrong license type, using the wrong distribution channel, or needing help with activation. Those cases are usually faster to resolve through support than through a payment dispute.
Policy
Refund policy
A free Home version of the software is available for download and evaluation prior to purchasing a paid license. The free version provides approximately 80% of the functionality of the paid version and is intended to allow prospective users to thoroughly test the software before making a purchase decision.
We strongly recommend installing and using the free version for at least two weeks to ensure the software meets your needs and expectations before purchasing a license.
Trial Before Purchase
The free version of the software is provided so that users can fully evaluate the product before purchasing a paid license. Purchasing a license should only be done after the user has tested the software and determined that it meets their requirements. Paid licenses are not intended to serve as an evaluation or trial period.
Purchasing a license indicates that you have evaluated the free version and confirmed that the software meets your needs.
Compatibility and Evaluation
It is the responsibility of the user to verify that the software is compatible with their system and meets their workflow requirements before purchasing a license. The free version of the software is provided specifically to allow testing of compatibility, performance, and general functionality prior to purchase.
Because the software can be evaluated in advance, refunds are generally not provided for purchases of paid licenses.
Exceptions
Refunds may be granted at our discretion in limited circumstances, including:
• Duplicate purchases
• Accidental billing errors
• A verifiable technical failure that prevents a core feature of the paid version from functioning as described, provided that the issue could not reasonably have been evaluated using the free version prior to purchase and cannot be resolved by support
Refunds will not be granted for:
• limitations that were observable in the free version
• requests based on feature expectations that are not explicitly advertised
• features labeled as "experimental" not being fully stable working as expected
• lack of familiarity with the software
• purchases made without evaluating the free version first
Refund Requests
If you believe you qualify for a refund under the conditions above, please contact support at:
[email protected]
Please include:
• the email address used for the purchase
• the approximate purchase date
• the Paddle receipt or order ID
• a description of the issue encountered
Support may request additional information in order to reproduce and verify the issue.
If a refund is approved, it will be issued to the original payment method used for the purchase. Processing time depends on the payment provider and may take several business days.
License Revocation
If a refund is issued, the associated license will be revoked and disabled. Refunded licenses may not be used further and access to the software may be permanently blocked in order to prevent misuse.
Customer Support
If you have questions about the software, licensing, or your purchase, please contact support at:
[email protected]
We aim to respond to support inquiries within a reasonable timeframe, typically within 1–2 business days.
Contact Support First
If you experience any problems with your purchase or the software, please contact support before initiating a payment dispute or chargeback. Most issues can be resolved quickly through support, and we will do our best to help.
EU Consumer Rights
If you are a consumer located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days. By purchasing and activating the software license immediately after purchase, you acknowledge that delivery of the digital content begins immediately and that this may waive your right of withdrawal once the license has been activated.
Payment Processing
Payments for the software are processed by our authorized payment providers, including Paddle.com Market Ltd and Stripe, Inc. Depending on the purchase method, these providers may act as the Merchant of Record and handle payment processing, billing, and applicable sales taxes or VAT.
As a result, the charge on your payment statement may appear under the name of Paddle, Stripe, or an associated billing descriptor.
Help
Before requesting one
Include your order email, which purchase channel you used, and whether the issue is related to activation, commercial-use licensing, or the Microsoft Store version.
For pricing details and license types, see the Pricing page. For product help, visit Support. For privacy and policy references, see Privacy and Terms.